Frequently Asked Questions

Our brands & ordering

What is the difference between EOOQI and KMZ?

EOOQI is our main brand, currently focused on pools and foldable bathing products, with air mattresses planned for the future. KMZ specializes in air mattresses, including SUV sleeping solutions.

Where do I buy a product?

Use the Amazon links on product pages or visit the EOOQI and KMZ Amazon brand stores. Our website currently focuses on product information and Amazon purchasing links.

Where do I check prices, shipping and returns?

Check the selected Amazon listing and your Amazon order details for the current price, stock, shipping and applicable return terms. These may vary by product, seller and marketplace.

Choosing & using a product

Will an SUV air mattress fit my vehicle?

Measure the usable length and width with the seats in your intended sleeping position. Compare the measurements with the exact mattress model and account for wheel arches, seat gaps and uneven surfaces. A vehicle name alone does not confirm fit.

Does every mattress include the same pump?

No. Pump types and accessories vary by model. Check the specific listing for the included pump, power source and package contents.

Can the mattress be used while driving?

Use it for adult rest in a safely parked vehicle. It is not a passenger seat or restraint.

How do I choose an EOOQI pool?

Choose by the intended use, diameter and wall height of the specific model. Pet pools and small-pet bathing pools have different dimensions; check the listing rather than assuming all models are interchangeable.

How do I care for a foldable pet pool?

Set it on a level surface free of sharp objects, supervise your pet, then drain, clean and dry it fully before storage. Follow the specific product instructions and use water depth and temperature appropriate for your pet.

How do I get help?

Use our Contact page. For an Amazon order, include the marketplace, order number, model and a brief description of the issue.