Returns & Refunds Policy

Last updated: October 13, 2026

Orders Purchased on Amazon

If you purchased through Amazon, please start your return, refund, or exchange request through Your Orders on the Amazon website where you placed your order. The applicable Amazon return terms and your statutory rights apply.

For product support, you can also contact us at support@eooqi.com.

Orders Purchased on Our Website

Return eligibility and any additional return period depend on the terms provided at the time of purchase. These terms do not affect your statutory consumer rights.

For voluntary change-of-mind returns, items should be unused and include their original packaging, accessories, and any tags, unless the return instructions state otherwise. These conditions do not override statutory cancellation rights or rights relating to faulty goods.

How to Request a Return

Email support@eooqi.com with:

• Your order number or proof of purchase

• The item you wish to return

• A brief description of any issue

• Photos, if the item is damaged, defective, or incorrect

You do not need to give a reason when exercising a statutory right to cancel.

Contact us before sending an item back so we can provide the correct return address and instructions. You do not need our approval to exercise a statutory cancellation right.

Return Shipping

For change-of-mind returns, you are responsible for return shipping costs where this was disclosed before purchase and permitted by law.

If your item is defective, damaged on arrival, or incorrect, contact us so we can arrange an appropriate remedy and explain any return shipping arrangements. We will cover return costs where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and report any problems as soon as reasonably possible. Include your order details and, where available, photos to help us resolve the issue.

A delay in reporting an issue does not remove your statutory rights.

Exchanges and Return Exceptions

Contact us to check exchange availability and instructions.

Any exclusions from our voluntary return policy will be disclosed before purchase. Statutory cancellation exceptions apply only where permitted by law. An item marked “non-returnable” does not remove your rights if it is faulty or not as described.

European Union and United Kingdom Cancellation Rights

For eligible online goods purchases, consumers in the European Union and United Kingdom generally have 14 days from the day after delivery to notify us of cancellation, without giving a reason. Legal exceptions may apply.

After notifying us, return the goods within a further 14 days.

For eligible cancellations, we will refund the product price and any standard outbound delivery charge. Additional charges for express or premium delivery are not refundable.

European Union: We will refund you within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the returned goods or proof of return shipment, whichever occurs first, unless we have offered to collect them.

United Kingdom: Unless we have offered to collect the goods, we will refund you within 14 days of receiving the goods or proof of return shipment, whichever occurs first.

Where permitted by law, we may deduct any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Refunds

We will confirm the outcome of your return and any applicable deductions. Refunds will be issued to your original payment method unless you expressly agree otherwise.

Your bank or payment provider may take additional time to display the refund. Contact us if a confirmed refund has not appeared within the processing timeframe provided.

Statutory refund deadlines take precedence over our return inspection process.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including rights relating to faulty, misdescribed, or undelivered goods.

Contact

For returns, cancellations, exchanges, refunds, or product support:

Email: support@eooqi.com